The Ultimate Guide to Implementing Contactless Dining At Your Restaurant


No sector is as competitive as the restaurant business. The coronavirus pandemic has forced many eateries to pull down their shutters. Y the Wait has introduced a “digital waiter” feature for restaurants for the post COVID world.

As a restaurant owner, you must be fully aware of implementing contact dining at your restaurant. In this blog, we’ll cover all the details related to implementing a digital waiter app easily and quickly.

Y the Wait has introduced a digital waiter app to offer a true touchless experience to guests without the need for physical interactions.

Y the Wait digital waiter app offers a touchless guest-friendly restaurant experience. The waiter app is compatible with both ios and android platforms. In a single transaction, the tap and tip are covered at the payments. The application is innovatively designed to address all the challenges faced by the restaurant industry. Moreover, the mobile application is connected with a Restaurant POS system. Y the Wait is an all-in-one solution for the restaurant industry to make the entire contactless dining process more seamless and convenient for the users.

What is Contactless Dining?

Contactless dining is the best solution at the current scenario for delivering the highest standard of service and safety to the diners. Due to COVID-19 pandemic, the restaurants are looking forward to optimizing the order to the delivery fulfilment process. The contactless dining means minimizing customer contact to the high touch elements at a restaurant.


The main features of contactless dining –

Contactless menu

the diner scans the QR code to read the menu

Contactless ordering

orders are fulfilled through the app

Contactless payment

pay the bill via the app

How does it work?

Contactless dining has the following components –


your guests can pre-order the food to ensure it is ready when they reach the restaurant

Contactless seating

manage seating plans with our POS app and ensure tables aren’t reserving more than what the social distancing norms dictate

Contactless menu

the guests scan QR code available on the table to browse the restaurant menu without touching the unhygienic paper menu

Contactless ordering

after browsing the menu, the guest can directly order via the app (no need to wait for the waiter or get involved in any interactions until required)

Contactless payment

the guest can enjoy cashless transactions pay directly via Y the Wait app and leave the restaurant premises

Contactless feedback

online feedback systems will collect real-time feedback on the dining experience

Benefits of contactless dining

Eliminate the use of menu cards and bill books

Following highest hand hygiene standards at a restaurant

Ensure a hassle-free dining experience

Consumers don’t have to wait to place their order

Make the entire payment process more seamless and convenient for the users

Offer a better and hassle-free dining experience for customers

Bring down manpower costs

Reducing the table turnover time

Who can use




Food Courts






Stadiums & Arenas


What do you need to do?

As soon as you open dine-in, you need to make sure you serve the same delightful goodness and follow hygiene protocols at the same time. It would be best if you implement the following protocol to ensure your guests feel safe and secure while dining at your restaurant.

Physical Distancing

Mask Is A Must

Temperature Check

Foot Sanitation

Eliminate Paper Menus

Follow 1.5 M Social Distancing Norms

Provide Face Shield To The Dining Staff

Frequent Disinfection Of Restaurant Area

Provide Single-use Utensils To Diners (upon Request)

Implement Contactless Payments

Now, you are all caught up on everything you need to know about our food ordering app.

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